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3 Simple Rules for a Good Customer Service Experience
How do you keep your customers coming back to you? Here’s 3 no-brainer rules that you and your team need to remember.
1. Put yourself in the customer’s shoes
Fact is, we all want to receive excellent customer service. As an old saying goes, you need to give what you want to receive. As a business owner, you wear different hats and sometimes, you’re also the customer. Therefore, you know exactly how you want to be treated, and that should be the benchmark of the kind of attention you give to your own customers.
2. Resolve issues immediately
It is better to say, “we are working on it” rather than have radio silence between you and your customer. It is important to go straight to the heart of the matter, communicate, and if you don’t have an answer right now, tell them that there is action happening on your side to resolve it.
3. Go the extra mile
A little something goes a long way, so try to be helpful even if it’s not part of your job or your business. Customers remember how they were treated, even if you don’t have all the answers.